Dear Patient

The contract to run your GP surgery is coming to an end. As well as fulfilling our legal requirement to run a formal process to put a new contract in place, this also gives us an opportunity to ask patients what they think might improve services in the future. 

Your GP services at Whitechapel Health are currently managed by AT Medics. In October 2014 they were given a contract to run those services and this contract will come to an end on 9^th August 2020 and a new contract for GP services will be put in place.

The contract for Whitechapel Health is ending at the same time as a neighbouring Practice, East One Health.  It makes sense for NHS Tower Hamlets Clinical Commissioning Group (CCG) to put in place one new contract that covers GP services for all of the patients of both practices.  This meets our aim to provide Tower Hamlets residents with a quality GP service in the most efficient and effective way possible.    

There is also a proposal to relocate to new premises towards the end of 2020, as part of the CCGs commitment to commissioning high quality accessible primary care from modern, fit for purpose premises for all patients in Tower Hamlets. 

What does this mean for me?

This does not mean that your practice will close or that you will need to find a new doctor. The CCG will make sure that your GP services continue uninterrupted. GP services will continue to be provided at Whitechapel Health Centre in the period leading up to, during and after this process.

Getting involved

The CCG want to hear from patients to make sure that your views and suggestions are taken into account in making this important decision about who manages GP services in your surgery.

Please share your views with us in the following ways:

1. Complete the Patient Survey

Complete the online patient survey here https://www.engage.england.nhs.uk/survey/2e35e47b   between now and 28^th March 2019. 

Alternatively, printed copies of the surveys will be available at the practice for you to complete and hand in.  The closing date for receipt of your comments is 28^th March 2019

2. Attend one of the Patient drop-in sessions

We have arranged two drop-in sessions, where you can discuss any concerns and ask any questions that you may have.  Each session will cover the same content, patients wishing to attend only need to attend one session:

Drop in session 1:       Wednesday 20^th March 12:00-13:30

Drop in session 2:       Wednesday 20^th March 17:30:19:00

Due to limited space at the Practice, all sessions will be held at Christian Street Community Hub,

30 Challoner Walk, Whitechapel, London E1 1AZ (map below)

What happens next?

We will share the findings of your completed surveys and our conversations with you and let you know the outcome of the selection process in the following ways:

• We will publish information online at http://www.towerhamletsccg.nhs.uk/
• We will write to you again to let you know the outcome of the selection process.

If you have any questions about this letter and require further explanation please contact Tower Hamlets CCG via:

Telephone: 020 3688 2500  or by  email to thccg.info@nhs.net

This information is available for translation, audio, large print and braille – please call

0800 950 0119 and use the reference code 959124

Yours faithfully

Angela Ezimora-West

Assistant Head of Primary Care

North East London Commissioning Alliance (NELCA) (for and behalf of Tower Hamlets CCG)                                                                                                                               

All patients are invited to attend our next Patient Participation Group meeting at The Lister Practice.

Join us at the practice on Tuesday 29 January 2019 from 5.30pm. Refreshments will be provided and there are a number of items on our agenda to be discussed.

Go to our PPG Page to learn more about our PPG, register as a member if you haven’t already and view past reports and meeting minutes.

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Whitechapel Health Centre hosted a number of successful Carers Events for all members of the public in December 2018. See pictures from the event below.
The events were well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff.
Attendees had the opportunity to meet with the Practice Manager, together with new and long standing staff members of the practice. The event helped to raise awareness about a number of local healthcare service providers, all of which are accessible through the surgery for patients and residents of Tower Hamlets. Patients also had access to refreshments.
The event provided a great platform for local healthcare services to engage with one another, promoting a holistic and community based approach to healthcare.
The local services that attended were:

• Tower Hamlets Alzheimer’s Society
• The Carers Centre

AT Medics were delighted to host this event, and extend special thanks to the practice team and services who made this all possible.

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Join us for our Carers Events taking place at Whitechapel Health Centre on Saturday 8 December 2018 11.00am-12.30pm. All are welcome to attend. See poster below

This is for you if you are:

• A Carer
• Unsure if you are a Carer and need advice
• You want to support Carers

Who are Carers?

Find out more about who Carers are and what we do for them 

Join Us

Come along to meet other carers in the area and get access to support and information on services to help you and those that you care for. We will be providing FREE refreshments and will be joined by colleagues from:

• The Carers Centre

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

Whitechapel Health Centre

On Saturday 30 June 2018, we celebrated the grand opening of our free ‘Gym in the Park’, which is located in Rope Walk Gardens. Photos from the event can be found below.

We were joined by members of staff, our patients, local residents and a number of healthcare providers to celebrate the opening of the park, which has been in development since 2015, when the Patient Participation Group at Whitechapel Health Centre asked the practice to support the establishment of a park gym.

Dr Hasnain Abbasi, GP Director for AT Medics, was present to cut the ribbon and visitors had access to free refreshments, demonstrations of the equipment, henna, a raffle  and face painting for our younger visitors.

The park is free to use for our patients and local residents and is supported by the Mayor of Tower Hamlets and Public Health England. There are also free gym sessions, please see times below.

Male Sessions

Tuesday 2.00pm – 3.00pm
Thursday 10.00am -11.00am

Female Sessions

Monday 10.00am – 11.00am
Wednesday 2.00pm – 3.00pm

Learn more about where the story began >>>

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Please note that Whitechapel Health Centre  will be operating the following schedule till Tuesday 29 May 2018, after which the usual schedule will resume:

Saturday 26th May 2018: 9.00am-1.00pm
Sunday 27th May 2018: closed
Monday 28th May 2018 (Bank Holiday): closed

If you require out of hours care or advice, find out what you can do when we are closed >>

Please note that Whitechapel Health Centre will be operating the following schedule till Tuesday 3rd April 2018, after which the usual schedule will resume:

• Friday 30th March 2018 (Bank Holiday): closed
• Saturday 31st March 2018: 9.00am-1.00pm
• Sunday 1st April 2018: closed
• Monday 2nd April 2018 (Bank Holiday): closed

If you require out of hours care or advice, find out what you can do when we are closed >>