Monthly Archives: March 2019

Important Information about your GP surgery – Whitechapel Health

Dear Patient


The contract to run your GP surgery is coming to an end. As well as fulfilling our legal requirement to run a formal process to put a new contract in place, this also gives us an opportunity to ask patients what they think might improve services in the future. 

Your GP services at Whitechapel Health are currently managed by AT Medics. In October 2014 they were given a contract to run those services and this contract will come to an end on 9th August 2020 and a new contract for GP services will be put in place.

The contract for Whitechapel Health is ending at the same time as a neighbouring Practice, East One Health.  It makes sense for NHS Tower Hamlets Clinical Commissioning Group (CCG) to put in place one new contract that covers GP services for all of the patients of both practices.  This meets our aim to provide Tower Hamlets residents with a quality GP service in the most efficient and effective way possible.    

There is also a proposal to relocate to new premises towards the end of 2020, as part of the CCGs commitment to commissioning high quality accessible primary care from modern, fit for purpose premises for all patients in Tower Hamlets. 


What does this mean for me?

This does not mean that your practice will close or that you will need to find a new doctor. The CCG will make sure that your GP services continue uninterrupted. GP services will continue to be provided at Whitechapel Health Centre in the period leading up to, during and after this process.


Getting involved

The CCG want to hear from patients to make sure that your views and suggestions are taken into account in making this important decision about who manages GP services in your surgery.

Please share your views with us in the following ways:


  1. Complete the Patient Survey


Complete the online patient survey here   between now and 28th March 2019. 

Alternatively, printed copies of the surveys will be available at the practice for you to complete and hand in.  The closing date for receipt of your comments is 28th March 2019


  1. Attend one of the Patient drop-in sessions


We have arranged two drop-in sessions, where you can discuss any concerns and ask any questions that you may have.  Each session will cover the same content, patients wishing to attend only need to attend one session:


Drop in session 1:       Wednesday 20th March 12:00-13:30

Drop in session 2:       Wednesday 20th March 17:30:19:00


Due to limited space at the Practice, all sessions will be held at Christian Street Community Hub,

30 Challoner Walk, Whitechapel, London E1 1AZ (map below)


What happens next?

We will share the findings of your completed surveys and our conversations with you and let you know the outcome of the selection process in the following ways:

  • We will publish information online at
  • We will write to you again to let you know the outcome of the selection process.


If you have any questions about this letter and require further explanation please contact Tower Hamlets CCG via:


Telephone: 020 3688 2500  or by  email to


This information is available for translation, audio, large print and braille – please call

0800 950 0119 and use the reference code 959124


Yours faithfully

Angela Ezimora-West

Assistant Head of Primary Care

North East London Commissioning Alliance (NELCA) (for and behalf of Tower Hamlets CCG)